Greetings, spooky souls and Halloween enthusiasts! At Spooky Home Decor, we’re dedicated to ensuring your haunting experience is nothing short of spectacular. However, we understand that sometimes a ghostly gadget might not meet your expectations, or a creepy creation may not fit your crypt. That’s why we’ve crafted a Returns & Exchanges policy that’s as straightforward as a zombie’s shuffle!

1. Returns & Exchanges Eligibility

We gladly accept returns and exchanges for most items within 15 days of delivery. To be eligible, the item must be:

  • Unused and in its original condition
  • In the original packaging with all tags attached
  • Accompanied by the original receipt or proof of purchase
Note: Non-Returnable Items

Due to their nature, the following products cannot be returned or exchanged:

  • Halloween Animatronics (opened or used, due to potential wear and complex mechanisms)
  • Inflatable Coolers (for hygiene reasons, once opened)
  • Specialty Lighting (if opened or used, to ensure safety and functionality)
  • Any item that has been assembled, used, or damaged after delivery

If you receive a defective or incorrect item from these categories, contact us immediately at [email protected] for assistance.

2. How to Initiate a Return or Exchange

Follow these simple steps to start the process:

  1. Contact Us: Email our support team at [email protected] within 15 days of receiving your order. Include your order number and details about the item you wish to return or exchange.
  2. Wait for Instructions: We’ll respond within 2 business days with a return authorization number and shipping instructions. Please do not send anything back without this number.
  3. Pack and Ship: Securely pack the item in its original packaging and include the proof of purchase. Ship it to the address provided in the instructions. We recommend using a trackable shipping service.
  4. Confirmation: Once we receive and inspect the item, we’ll notify you via email about the status of your return or exchange.

3. Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product). Shipping costs are non-refundable.

4. Refunds and Processing Time

After we receive and inspect your return:

  • Refunds: Will be processed within 5-7 business days. The refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal). Note that it may take additional time for your bank or payment provider to reflect the credit.
  • Exchanges: If exchanging for a different item, we’ll ship the new product once the return is received. Shipping times for exchanges follow our standard delivery estimates (10-25 days depending on the method).

5. Return Request Template

Use the template below to email us your return or exchange request:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Spooky Home Decor Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Name of the Product] Reason for Return/Exchange: [Please provide details] Please provide further instructions and the return authorization number. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

6. Questions?

If you have any questions about our Returns & Exchanges policy, contact our friendly team of Halloween enthusiasts at [email protected] or write to us at:

Spooky Home Decor
2054 Fannie Street
Houston, TX 77095
USA

We’re here to help you haunt happily! 🎃