Welcome, ghouls and goblins! At Spooky Home Decor, we’re here to help you create the most spooktacular haunt on the block. Below, you’ll find answers to our most commonly asked questions. If you don’t find what you’re looking for, don’t hesitate to reach out to our team of Halloween enthusiasts!

🛍️ Products & Orders

Q: What types of products do you offer?
A: We specialize in all things Halloween! Our creepy collection includes everything from Decorative Lights and Spooky Scary Skeletons to Halloween Animatronics, Inflatables, Yard Decorations, and more. Whether you’re decorating indoors or out, we have the perfect spine-chilling accessories to make your home the talk of the neighborhood.
Q: How do I place an order?
A: Simply browse our haunted collection, add your favorite items to your cart, and proceed to checkout. You’ll need to provide your shipping details and choose a payment method. It’s easy as saying “Boo!”

💳 Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure and encrypted, so you can shop with confidence.
Q: Is my payment information secure?
A: Absolutely! We use advanced encryption technology to protect your personal and payment information. Your data is safe with us.

🚚 Shipping & Delivery

Q: Where do you ship?
A: We ship our spooky cheer worldwide! However, due to logistical constraints, we currently do not ship to Asia and a few remote areas. If you’re unsure about your location, contact us at [email protected].
Q: What are my shipping options?
A: We offer two fiendishly convenient options:
– Standard Shipping ($12.95): Processed in 1-2 business days and delivered via DHL or FedEx within 10-15 days after shipping.
– Free Shipping: For orders over $50, we ship for free via EMS! Delivery takes 15-25 days after shipping.
Q: How long does it take to process my order?
A: Our team of Halloween fanatics processes all orders within 1-2 business days. You’ll receive a confirmation email with tracking information once your package is on its way.
Q: Do you offer express shipping?
A: Currently, we do not offer express shipping. Our standard option with DHL or FedEx is the quickest way to get your decorations. Pro tip: Order early to avoid the Halloween rush!
Q: Why are delivery times longer in October?
A: October is our peak season! High demand may cause slight delays, but we’re working around the clock to ensure your orders arrive in time for All Hallows’ Eve.

🔁 Returns & Exchanges

Q: What is your return policy?
A: Not completely thrilled? No worries! You can return any item within 15 days of receipt for a refund or exchange. The product must be in its original condition. Contact our customer service team to get started, and we’ll make it as smooth as possible.
Q: How do I start a return or exchange?
A: Simply reach out to us at [email protected] with your order number and the reason for return. We’ll guide you through the process and provide you with a return authorization.

📦 Accounts & Tracking

Q: How can I track my order?
A: Once your order ships, you’ll receive a confirmation email with a tracking number. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to follow your package’s journey to your door.
Q: Do I need an account to place an order?
A: No, you can check out as a guest. However, creating an account allows you to track orders, save your shipping details, and receive exclusive offers—perfect for dedicated haunters!

Still have questions? Our friendly team is here to help! Contact us at [email protected], and we’ll get back to you faster than a ghost in the night.

Thank you for choosing Spooky Home Decor—where we deliver more than just decorations; we deliver screams and smiles! 🎃